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DELIVERY EXCHANGES & RETURNS

Online Purchases

E-recline can provide users with change of mind returns and exchanges within 30 days of the purchase date, and this agreement is only valid within the promotional period.

Any return & exchange will charge $200 for the shipping fee.

Exchanges

$200 will be charged for any exchange of massage chairs. 

Returns Conditions

30 DAYS MONEY-BACK GUARANTEE – 30-day free trial with refund policy:

1. The main criterion for determining whether the product has any impact on re-sell is based on the E-Recline massage chair.

2. The product packaging must be kept in good condition.

3. Free shipping will be provided for quality problems. Otherwise, a shipping fee of $200 will be charged.

Delivery & Shipping Information:

Free delivery & installation including free package removal – additional cost will be charged if go upstairs. 

You may seek a full refund or exchange if an item has a major problem. A major problem is when the item:

  1. Has a problem that would have stopped you from buying the item if you had known about it, which problem cannot be easily fixed;
  2. Is unsafe;
  3. Is significantly different from the sample or description; or
  4. Doesn’t do what E-recline said it would, or what you asked for and cannot be easily fixed
  5. Alternatively, you may choose to keep the item in which case we may compensate you for any drop in value in the item.
  6. If the problem is not major, we may repair the item within a reasonable time.
  7. Please keep your proof of purchase of any items from E-recline.